Welcome to DGN-Kilters Help Section

• Are all forms of payment accepted?
• How long does it take for a credit card or debit refund to appear on my statement?

• Is curb side pick up an option?
• Is the Tuck Truck operational? Do I need an appointment for the tuck truck?
• What are your shipping fees?
• What is the return or exchange policy?

• Do I need to book an appointment? How do I book an appointment?
• How do I book an appointment if I have more than one new child/child with special considerations?
• How do I change my appointment? Can I change my appointment? How do I cancel my appointment?
• If I am early, can I wait in the store or should I wait in my car?
• What if my appointment takes longer than expected?

• Back to School Summer 2022 Sale/Promotion
• When will I receive my credit from the back to school promotion?

• What measures are you taking in-store to protect your customers and employees from COVID-19?
• Will masks be provided at the store for our appointment?

• Can a student wear any sweater to school?
• Can I purchase just my school’s crest?
• Can the dress shirts be sold individually?
• Does my child have to purchase the gym uniform?
• Do the polo shirts shrink?
• Do we have to purchase sweatpants for gym or is that optional?
• How do I care for my uniform?

See all articles in DGN-Kilters Products →

• Are you open Canada Day?
• Are you open Family Day?
• Are you open for the Civic Holiday
• Are you open Labour Day weekend?
• Are your stores wheelchair accessible?
• Easter Long Weekend
• Holiday Store Closure 2022

See all articles in DGN-Kilters Stores →

• Can I use the same account email for my other child?
• How to Create a Password/ Password Not Working When I Create My Account
• I cannot log into my account
• I cannot shop my school collection?
• My email address is not working on your website. What should I do?
• Where are the size charts located?

• Can I buy products year-round or only during back to school season
• Can I get special embroidery or personalization for my non-logo product?
• Does our Navy and White Kids Collection meet the requirements for appropriate dress code guidelines for school boards?
• How do I extend the life of my products and ensure maximum durability?
• How Do I Shop for Navy and White? How do I add it to my account?
• My child has a school uniform that is specific to their school (with a crest, embroidery)? Is this where I buy our school uniform?
• My child is going to grow - what sizes should I buy?

See all articles in Navy and White Kids Collection →

• Can I change my order?

• Can I change my email account online?
• How do I check the status of my order?
• Inventory Updates and Order Follow-Up