Appointments

• Do I need to book an appointment? How do I book an appointment?

  DGN Kilters is by appointment only to offer a one-on-one customer experience while visiting our retail locations.  Appointments are needed for all store visits, including returns and exchanges.  Appointments are booked in half-hour time slots, with the exception of our Mississauga West-Halton Sto...

• How do I book an appointment if I have more than one new child/child with special considerations?

  In this case, please book one appointment per child, in back to back time slots.

• How do I change my appointment? Can I change my appointment? How do I cancel my appointment?

  Please locate the email booking confirmation that you received from DGN Kilters.  If you are unable to make your appointment, you can manage the cancellation or change from that initial email confirmation by simply choosing the Cancel or Change button on that email.  You will receive a new confir...

• If I am early, can I wait in the store or should I wait in my car?

  We will gladly take you early if our appointment scheduling allows. Capacity limit/social distancing regulations only allow a specific number of customers in the store at a time.

• What if my appointment takes longer than expected?

  We will do our best to ensure all appointments stay within their allotted time slot.  We ask that you kindly respect the allotted time slot that you have booked.