Appointments

• How do I book an appointment?

  DGN Kilters is by appointment only to offer a one-on-one customer experience while visiting our retail locations.  Appointments are needed for all store visits, including returns and exchanges.  Appointments are booked in half-hour time slots, with the exception of our Mississauga West-Halton Sto...

• How do I book an appointment if I have more than one new child/child with special considerations?

  In this case, please book one appointment per child, in back to back time slots.

• If I am early, can I wait in the store or should I wait in my car?

  We will gladly take you early if our appointment scheduling allows. Capacity limit/social distancing regulations only allow a specific number of customers in the store at a time.

• What if my appointment takes longer than expected?

  We will do our best to ensure all appointments stay within their allotted time slot.  We ask that you kindly respect the allotted time slot that you have booked.