DGN-Kilters Products

• Can a student wear any sweater to school?

  Please refer to your specific school uniform policy.

• Can I purchase just my school’s crest?

  Crests are not sold separately.

• Can the dress shirts be sold individually?

  The dress shirts are sold in packs of two only.

• Does my child have to purchase the gym uniform?

  If gym is part of your uniform program from DGN, then yes, you will be required to wear it during gym classes.

• Do the polo shirts shrink?

  The polo shirts are manufactured so they will have minimal shrinkage – less than 1%. Please follow the washing care instructions on each garment when washing.

• Do we have to purchase sweatpants for gym or is that optional?

  The gym t-shirt and shorts are mandatory, while the other pieces that are available with the uniform are optional.

• How do I care for my uniform?

  All of our clothing is machine washable. Any garment with fleece may shrink slightly so we recommend hang-drying those items. It is always important to follow the Care Content tag on our garment for specific instructions. Our more formal dress shirts are machine washable and non-iron. You may put...

• How many polos and pants should I buy?

  This depends on how frequently you do your laundry, but based on the average, we recommend you purchase 5 polo shirts (mix and match short and long sleeve), 3 pairs of pants, and 2 sweaters.

• My child has an allergy to the materials that are in the uniform. What should I do?

  Please speak to your principal. Your principal will contact us directly. If you require an item that is currently not the fabric content that is in the program, we will need principal authorization to provide this item.

• What if my child has special uniform needs?

  Depending on your child’s special needs, there are various options. We provide in-store fittings to help with special needs considerations.  Orders can be placed in store, and turnaround times may vary.  Simply call us at 1.800.437.5872 or email us at customerservice@dgn-kilters.com and we will b...

• What if my pants are too long?

  We do sell hemming tape that will allow for you to hem the pants yourself. We do not offer hemming services at this time.  Any pants that require hemming is the responsibility of the customer.

• What is the difference between the ladies and the unisex clothing?

  Our ladies clothing is more fitted to the body, whereas the unisex clothing is more of a regular fit.

• What should I do if I received an incorrect item?

  We sincerely apologize for the error. Please contact our customer service immediately.  We will send you a return label so that you can ship us the item, and once we receive it, we will send you the correct one. This will all be done free of charge.